SRPC Store FAQ
SRP Canada
Who Is SRP Canada?
Based in Richmond Hill, Ontario, SRP® Canada was created in 1986 with the mission of providing Canadian retailers with quality products and effective merchandising to drive profitability. SRP® Canada is a leading marketer and distributor of popular brands offering on-trend impulse products. With a coast-to-coast sales and support teams serving over 10,000 retail locations, this division delivers customized programs that are affordable and easy to implement.
How can I reach your customer support team?
You can reach SRP Canada’s Customer Service team through the following means:
- Email: Send an email to srpc.store@srpcompanies.com.
- Phone: Call us at 1.866.266.0625 (French) and 1.800.387.3323 (English).
Our Customer Service operates from Monday to Friday, between 9:00 AM and 5:00 PM. Any inquiries made outside of these hours will be promptly addressed on the next business day.
Can I get help with product recommendations?
Yes, our Sales and Customer Service team is happy to provide advise and product information. Contact our Customer Service Team at by email at srpc.store@srpcompanies.com or phone at 1.866.266.0625 (French) & 1.800.387.3323 (English). Alternatively, you can arrange for one of our Sales Representatives to provide a consultation on which products would best suit your store.
Why was I redirected from the Distribution Franco online store https://commande.distributionsfranco.com/?
The Distribution Franco Online Store has migrated to b2bdev.srpcompanies.com to serve you better. Our new site’s enhanced functionality provides a much better and easier user experience for you.
Orders & Accounts
How do I place an order?
To make a purchase on our website, it is necessary to complete the registration process. Please note that only legitimate retail businesses are eligible for account registration. To initiate the registration process, please click the following link.
Can I change or cancel my order after it's been placed?
To change or cancel an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request.
How do I create an account on your site?
To create an account, click on the “Start the registration process here” link and follow the provided instructions. You can also create an account during the checkout process.
What should I do if I forget my password?
If you forget your password, simply click on the “Lost your password” link on the login page. You’ll receive instructions on how to reset your password via email.
Is my personal information kept confidential and secure?
Yes, we take your privacy seriously. Your personal information is kept confidential and secure. Please review our Privacy Policy for detailed information on how we handle your data.
Are there any ongoing promotions or discounts?
Yes. See our homepage banner for our exciting promotions and new products. In addition, Account members will receive an email with our latest promotions and can’t miss deals.
How to add a coupon code to your purchase
If you have a valid coupon code, enter the coupon code at checkout. If your purchase is eligible for the discount, your purchase total will be updated to reflect the discount.
How do I unsubscribe from your newsletter or promotional emails?
To unsubscribe from our newsletter or promotional emails, you can use the “Unsubscribe” link at the bottom of the email or adjust your communication preferences in your account settings.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express). Confirmation required.
Is it safe to use my credit card on your website?
Yes, your credit card information is secure with us. We use industry-standard encryption and security measures to protect your data.
Shipping
Do you offer international shipping?
No, we currently do not offer international shipments.
What are your shipping options and delivery times?
We offer standard shipping. Delivery times vary based on your location and the chosen shipping method. Please review our Shipping & Delivery page for specifics.
How can I track my order?
Upon order confirmation, you will receive a shipment email with tracking information.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible to request the change.
Terms and conditions
What is your return policy?
a. Our return policy allows for returns within 30 days of purchase. Items must be in their original condition. For more details, refer to our Terms and Conditions Page.
What is your privacy policy?
See Privacy Policy page here.
What do I do if I receive a damaged or defective item?
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue.
What are the terms and conditions for using your site?
Click here to see our Terms and Conditions page.
